Invastigation report Case Study Example | Topics and Well Written Essays - 750 words - 5

Invastigation report - Case Study Example In fact, he had been trained by the company on how to effectively operate a forklift. On the day Tina was involved in the accident: 13th/03/2012, at 2300hrs, Cox was doing his usual duty of pushing the forklift. However, as fate would have it, Tina had to suffer injuries which resulted from the falling of very many objects on her heels. This really caused a lot of pains to her as it made her to dislocate the arm and break her arm. Thus, it became apparent that she could not continue with her duties. However, the response of the company’s management was good because she was immediately rushed to the hospital thereafter. Fortunately, while all these incidences were happening, there was an eye witness who got an opportunity to observe whatever happened to Tina. This was Bryan Workman who, was at the time of the accident, was close to Tina and could see everything. Therefore, while conducting the investigations, each of these parties was involved in an interview. They were asked to give accounts of all that they saw during this incident. As an investigator, I had to rely on their narrations in order to enable me make a decision on this matter. From Tina who was of course, the injured party, I learnt that the incident cased a lot of pains to her. However, her conditions could not enable her to say exactly what happened. Meanwhile, Cox shed more light on how the accident occurred at a time when he was busy doing his normal duties. However, he attributed it to the fact that he was rushing to give Tina the items to inspect. The narrations of these people are consistent and convincing. For instance, after interviewing Tina at the hospital, I found out that the company had not done a lot regarding her condition. In fact, even her husband David had not been informed about her ordeal. Besides, the company had not sent any representative to check on her and take a report about her conditions. By acting in this manner, the management of this company

CASE STUDY Example | Topics and Well Written Essays - 500 words - 6

Case Study Example DIAD V will be smaller in size as compared to DIAD IV; automatic jumping between cellular networks and this will enable DIAD V to provide high rate of connectivity; WI-FI support for faster data transfer rates (Anonymous p.592). Further, the new DIAD V will have color, autofocus flash camera that will enable drivers to scan bar codes and capture signatures for delivery; processor that will increase storage; and color display for GPS support navigation (Anonymous p.592). Development of technology by any company depends on numerous factors. However, the critical among these factors is the amount of resources the company has to channel to the technology and the business and customer needs the technology will meet. Given these two big factors, it can be deduced that shipping industry is very dynamic and customer and employee needs can be regarded to be fluid. Therefore, designing its own technology, UPS is able to tailor-make technology that resonate with both organizational needs, available resources and customer needs and also that has room for modification in future as the needs in the market change. Globalization is exerting pressure on businesses to adapt information management systems that are efficient, cost-effective and that result into customer satisfaction. As a result, UPS as a shipping company has become a leader in technology and innovation as a way of improving customer services, leveraging competitive advantage over its competitors, and minimizing costs of doing business. The company created a program known as My SHC Community Customers of Sears and Kmart (Anonymous p.636). Members were encouraged to become part of something new, which also was different. The program facilitated online interactive community, where members were supposed to give their views and opinions on what they wanted (Anonymous p.636). As